To request the return or exchange of a FBFABISHOP product, as long as they are made within fifteen calendar days once the order is delivered, you must send us an email to firstname.lastname@example.org. Specifying the item you want to change, the reason and invoice number.
You will then receive an email confirming the change request. We will manage the collection of the product with our courier service, you must have the package prepared and wrapped for collection, the exchange or return will be made in the same original packaging and without any damage or defect.
Shipping costs for CHANGES in sizes are free within Spain, only the first change.
The shipping costs for RETURN are assumed by the customer. FABISHOP will send the courier to the address you indicate to pick up the package. Once the package has been received and its original perfect condition verified, your money will be reimbursed, discounting the costs associated with collecting the package. The refund amount will be made in the same way as it was paid, in a period of seven business days.
FBFABISHOP reserves the right to reject returns that do not meet the aforementioned requirements.
EXCHANGES or RETURNS due to product defects or wrong products will be assumed by FBFABISHOP. Once possible defects have been verified.
The EXCHANGES or RETURNS from Europe and the rest of the world the expenses will be assumed by the client.
Any questions that may arise regarding any change or return, we will be at your entire disposal to help you, write to: email@example.com or by WhatsApp at +34 635 251 427.